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General FTP FAQ Support










What is FTP?

FTP stands for File Transfer Protocol. It is a protocol that enables you to transfer files between computers on the Internet. FTP is most commonly used to transfer Web page files from an individual’s computer to the Web server hosting the Web site. You can also use FTP to download files from a Web site to your own computer.

 

 

What tools can I use to transfer my files?

There are a number of tools you can use to FTP files. Final Host provides a Web-based FTP tool called "FTP site Manager" that enables you to quickly and easily connect to your Web server directly from within "Members Control Panel". This application uses your account information to establish a connection and authenticate you. 

There are also a number of third-party FTP applications that you can use. Many of these can be downloaded from the Internet or purchased online. Some common FTP tools include:

 • CuteFTP 

• Netscape Composer 

• Windows 2000 Network Place 

You can also use Microsoft FrontPage 2000 or better to transfer your files to your Web server. If you use FrontPage, you should not use FTP as it can corrupt the required FrontPage Extensions.

 

 

Can I upload my files at any time?

Yes. Final Host provides you unlimited FTP access to your account 24 hours a day, 365 days a year, allowing you to set up, change or maintain your Web site at any time.

 

 

What information do I need to connect to my Web site via FTP?

IIn order to connect to your Web site and transfer files via FTP, you will need the following information:
Host Name This is the location to which you will publish your files. The host name is your domain name, including your domain extension. For example, sampledomain.com or sampledomain.net.

If your domain name has not been transferred yet, you can use your temporary URL instead of your domain name. You can find your temporary URL by support@finalhost.com. This information is given to you as soon as you sign up for your account. 

Host Directory or Directory Path This is the directory that will hold all of the files for your Web site. This is also known as your “root” directory. Your Host Directory will always be:

www


For Windows plans, the directory path for the www folder is /domain/www. 
User Name This is the user name for the account you will be using to FTP files. You FTP files using your Master User account. If you have set up an additional user account with FTP rights in Members control panel, you can use that user name as well.

Remember that your Master User name is not the same as your members control panel login name (Customer ID). You cannot FTP files using your members control panel login name.

Password This is the password associated with the User Name you are using. You can reset and change passwords for all your accounts on Members control panel Users/Passwords page. For more information, see the Members control panel User Guide or contact us.

 

 

How do I upload files?

The steps you need to take to upload your files depends upon what tool you are using. Final Host's User Guides and Manauls (located in the members area) provide detailed steps for uploading files using the most common FTP tools. The Manuals also provide information on using FrontPage to upload your files.

When using FTP to upload text files, be sure to upload as “ascii” files. When you transfer image files (.jpg or .gif files), be sure to upload as “binary” files. 

 

 

Can I set up sub-directories?

Yes. You can set up sub-directories within your /www directory. Setting up sub-directories makes it easier for you to organize and maintain your files. For example, many people create a sub-directory named “images” to hold all of their image files. If you use sub-directories, be sure to reference the correct directory path when using images and links and to upload files to the correct directory.

 

 

How do I set my home, or default, page?

Your home (default) page is the page that first displays when someone types your domain name in a browser. Your default page should be named one of the following:

• index.htm
• index.html
• default.htm
• default.html
• index.asp
• default.asp

For example, when a visitor types http://www.sampledomain.com the page that actually displays may be http://www.sampledomain.com/index.htm. The default page must be located in the /www directory.

 

 

Does it matter what I name my files?

Yes. File names should not include spaces, special characters or punctuation marks other than underscores (file_name.htm) and the period between the file name and the extension (filename.htm). Also make sure that you are using the correct extensions. For example, .htm, .html, and .asp. 

 

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