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Web Hosting FAQ

What is the difference between dedicated & shared server hosting?

Shared server hosting is a server environment that is a joint system used  and shared by other clients, as opposed to "dedicated server hosting" , which is another hosting option put simply means, server is devoted to your website only and is shared by no other clients. A "Shared Server Hosting" environment is a far cheaper way to host your website. You can find a home for your web site on our web servers using http://yourdomainname.com to establish a unique web presence by using our shared server hosting plans. The domain name you select will become your unique address on the World Wide Web. Having your own domain name will enable all your email addresses to be your domain (e.g. WWW.YOURNAME.COM ) you will not have to use  a new email address or domain name if you change internet providers.



Do you accept international orders?

Yes, at Final Host we specialize in world wide web hosting. Final Host Internet Services, hosts people from around the world with any domain name extension. All web hosting fees are charged in US dollars and all currency will be converted to USD.



Can you host international domains?

Yes, we host any international domains, but you will have to handle the registration / transfer process yourself with your local registrar. Our technical support staff are always here to help assist you with a smooth transitional period. Final Host provides you with a temporary IP or web address so you can begin uploading your website while your transfer / new registration takes place approx., 24-48 hours. Require our DNS Servers to transfer? ... look here or if you have any questions email:  support@finalhost.com



Can I use my account for commercial purposes?

Yes, all hosting accounts can be used for commercial purposes however; if you are a big corporation with large traffic websites such as; Sears, CNN etc.. you would not fit into our shared hosting plans, please feel free to email: sales@finalhost.com or look at our corporate rates for further information.



Are there discounts for non-profit organizations?

Yes, Final Host offers free web design with annual hosting ..... Look here. If you already have a designed website and require web hosting there is 2 months free when paying annually.



Do you have a reseller plan?

YES. Take advantage of our superior services and competitive prices. There is no quota to fulfill before you become a reseller. Repeat clients, webmaster earn cash & save 30%, apply today ... Click here for more information or email sales@finalhost.com



Do you support ASP, CGI, Java, Perl CSS?

Yes, Final Host supports most internet related scripting is supported on WIN NT 4.0, 2000-02 servers. If you are unsure please email support@finalhost.com or please refer to our supported services web page.



Does Final Host support Microsoft FrontPage?

Yes, we fully support FrontPage 97 to recent extensions on all our web hosting plans. Final Host does NOT charge extra for FrontPage extensions.

When you order your plan, you can specify which publishing method you wish to use MS FrontPage or FTP. If MS Frontpage is selected, extensions will be  installed upon your account set up.

Note: you must have a working copy of  Microsoft FrontPage installed on your computer to take advantage of FrontPage extensions.



Once I've ordered can I access my website right away?

Yes,  once you place your order and your payment is processed, you can upload your site immediately. Final Host assigns you with a temporary internet (IP) address for uploading all your website's files. You may access & upload your website by using your assigned  temporary URL which enables you to get your site up and running while your domain name propagates throughout the Internet.



Will others have access my files?

Our servers are set up in such a way that no other users can access your directory tree. The only files outsiders will be able to see is what you let them (i.e. your web pages in your public_html directory) and your CGI scripts in your personal cgi-bin directory will be available for execution.



Do you do back ups of client websites?

Yes, we perform an automatic full system backup once a day to the mirror hard drive. 



Does Final Host have any usage restrictions?

  • Adult WebSites / Pornography of any nature.
  • Hate or Race related WebSites / Literature.
  • Cracking (AKA: Hacking) related Sites or Distribution of warez files.
  • Unsolicited bulk (spam) emailings.
  • IRC Chat or Spam Listservs.
Please refer to our Usage Policy for full conditions.



How long does it take to transfer/register a new Domain name?

Approximately 24 hrs from the time registration or transfer is placed. After InterNic approves your domain name transfer, they must send out a message to all the Internet Service Providers of the new domain name, (DNS). This is known as propagating the domain name, which can take an additional 12 - 24 hrs to complete, until your ISP resolves the new name. You will continue to receive the "NO DNS" message for your domain name. Please bring this to our attention should this continue for more than 48 hrs. after your name registrar has notified you that the registration was placed.



What types of payment do you accept?

We accept the following types of payment: Credit Cards: Mastercard Visa, Discover, American Express and PayPal. Company/personal checks or money order.



What is your refund policy?

Final Host will make every possible effort to make your hosting experience pleasant and easy. However, if you are not satisfied for whatever reason, you can always receive a refund. 

If you cancel your account within the first 30 days of your order, you will receive a full refund.



Can I transfer my current Domain to Final Host?

Yes, whether you place an order by telephone or online, be sure to specify that you are requesting a transfer and NOT a new domain. Your registrar will either have an online modification form or will send a modification template to you for the domain transfer.

When InterNIC receives the transfer request from you they will generate an acknowledgment request (Yes/No) and send it to the current administrative contact of the domain. Once the administrative contact acknowledges the transfer, InterNIC will release the transfer for DNS propagation. The process is very quick providing the person ordering the server is either listed as the Technical contact or the Administrative contact with the Internic. If you are not sure, you can contact the go to http://netsol.com/cgi-bin/whois/whois type in your domain name (yourdomain.com), and see if you are listed as administrative contact.. If you are not you will need the permission of either contact by the person (s) listed to switch hosts. (always be sure that all information regarding your domain name is yours and not the hosts, that is why we always list our customers as the Administrative and Billing Contacts.) 

You should keep your current web hosting service while waiting for Internic to complete the transfer. We will provide you with a temporary address so you can upload and access your website on our servers. All email and web pages will still be accessed from the current site. When Internic announces the completion of the transfer there is a 24-48 hour propagation period where visitors could go to either your domain name or the temporary website address.



Will I have access to update my Domain 24 hrs a day?

Yes, You will have unlimited access 24 hrs a day, 7 days a week. As such, you can create your web pages on your own computer and upload files and maintain your account on our server at your leisure.



May I run my own cgi scripts directly from my account?

Yes. You will have full access to your own private cgi-bin. You may use any winNT compatible custom scripts that you wish. Although we cannot provide technical support for 3rd party scripts, our support staff will be happy to help you troubleshoot any problems you might have with their initial setup. In addition please note that Final Host  reserves the right to delete or suspend any cgi script which it finds corrupt or to be a security risk to the servers.



Does Final Host provide www dial-up access?

No, You will need local internet access in order to maintain your web site and to retrieve email addressed to your site. Final Host does not have hundreds of modems congesting our clients connectivity to their websites, this ensures our customers with fast loading websites and devotes more time to our customers individual hosting requirements.



Does Final Host offer web design services?

Yes, Final Host  offers both graphic design and full web design services. From corporate websites to personal homepages. Design services are available to fit any web requirements and budgets. Specializing in complete web design solutions.

Please see Design Services for more details and samples of our work.

Or E-Mail web-design@finalhost.com a detailed list of your requirements for a "no obligation" quote.



How do I manage my hosting account and check my email?

Final Host provides a Web-based Members Control Panel, so you can manage your Web hosting account. Final Host also provides a Web-based email program for your website's mail too, which enables you to send and receive email.

Because both of these tools are Web-based, you can access them at any time and from any location as long as you have a browser and a connection to the Internet.




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